Privacy Policy

C&N Window Cleaning (“C&N,” “we,” “us,” or “our”) is based in Oshawa, Ontario, and serves Durham Region and surrounding areas. We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why, and how we handle it, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.

1.Information We Collect

We only collect information you choose to give us, plus a small amount needed to keep our website secure:

• Information you provide through our contact form: your name, email address, phone number (optional), the service you’re interested in, and any message you send.
• Technical information collected automatically: your IP address and a temporary session identifier, used only to prevent spam and abuse of the contact form.

We do not collect payment details through this website, and we do not run advertising or behavioural tracking.

2.How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and provide a quote or estimate;
• Schedule, coordinate, and deliver the services you request;
• Follow up about your service or answer questions;
• Protect our website from spam and fraudulent submissions.

3.Consent

By submitting our contact form, you consent to us collecting and using your information for the purposes described above. You may withdraw your consent at any time by contacting us — though doing so may mean we’re unable to provide a quote or service.

4.How We Share Information

We do not sell, rent, or trade your personal information. We only share it where necessary with:

• Trusted service providers who help us operate, such as our website host and email provider, who process data only on our behalf;
• Authorities, if required by law or to protect our legal rights.

5.Cookies & Third-Party Services

Our website uses a single temporary cookie to limit repeated contact-form submissions (spam protection). It is not used for advertising or tracking. Our site also loads fonts from Google Fonts, which may receive your browser’s request data as part of delivering those fonts.

6.How Long We Keep It

We keep your information only as long as needed to respond to your inquiry and provide the services you requested, and to meet any legal or record-keeping obligations. After that, it is securely deleted.

7.How We Protect It

We use reasonable physical, organizational, and technical safeguards to protect your information against loss, theft, and unauthorized access. No method of transmission over the internet is ever 100% secure, but we take your privacy seriously.

8.Your Rights

Under PIPEDA, you have the right to:

• Ask what personal information we hold about you;
• Request a correction to inaccurate information;
• Withdraw your consent and ask us to delete your information.

To make any of these requests, just contact us using the details below.

9.Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children.

10.Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new “Last updated” date.